Our company will set up a full-time service engineer for the project, who is responsible for the interface and coordination of technical support and after-sales service of the A572 grade 50 ms steel coil project. In response process of customer service center, in case of technical support and after-sales service demand, the user shall contact the full-time engineer of A572 grade 50 ms steel coil customer service center, and the technical personnel will give corresponding answers and on-site treatment according to the needs of users.
15CrMo alloy plate is a pearlite structure heat-resistant steel, which has high thermal strength (δb≥440MPa) and oxidation resistance at high temperature, and A572 grade 50 ms steel coil has certain hydrogen corrosion resistance. Due to the high content of Cr, C and other alloy elements in 15CrMo alloy plate, the steel has obvious hardening tendency and poor weldability. The weight calculation formula of 15CrMo alloy plate: length × width × thickness × 0.00785 = kg / m. Delivery status of 15CrMo alloy plate: hot rolling, controlled rolling, normalizing, high temperature tempering, QT, etc.
We have transportation department and shipping department to coordinate logistics and delivery. Seamless connection between inland transportation and sea transportation ensures smooth delivery, saves transportation time and delivers goods in the first time. During the sea transportation, we will update the freight progress for customers on a regular basis, so as to facilitate the tracking of customers and make preparations for receiving goods leisurely and timely.
We have lots of successful cases, for example in July 2015, we exported 5714 tons ASTM A36 mild steel plate to Peru. After receiving the plates and putting then into use, our customer spoke highly of the ASTM A36 mild steel plate quality. In addition, the customer also introduced us an Venezuela customer, who bought 933 tons A36 steel A572 grade 50 ms steel coil plate from us. And then in Mar. 2016, due to the first cooperation in July 2015 is very successful. The customer is very satisfied with our product quality and comprehensive service. This time, the customer place an 3989 tons order directly.
The company has a high-quality management, technology and R&D team, and adopts independent research and development, domestic innovative process optimization combination. Relying on advanced manufacturing technology and sophisticated production testing equipment, it has ensured the high quality of products A572 grade 50 ms steel coil and won a good reputation. We can offer various kinds of steel materials in GB, ASME, ASTM, JIS, DIN, EN, API standards and specifications.
Our company has established and constantly improved the customer service system and emergency response system. Through the customer service management system, we track the service of the after-sales service team and provide efficient and standard services in time. At the same time, the company formulates a regular return visit system, compares the historical cases of customer problems, proposes a pre solution, and ensures that the service is in place in a short time.
