Every after-sales service shall have a detailed record of the customer's product problems and handling methods. The records shall be sorted into volumes and filed on a monthly basis, and submitted to the technical department for filing. The problems found in the after-sales service shall be summarized in a timely manner, discussed with the technical department, the quality inspection department and the production department, and a proper solution shall be proposed for the technical department to improve in a timely manner;
With the development of API5L-B pipeline steel plate technology and the advancement of welded pipe forming and welding technology, the application scope of pipeline welded pipe is gradually expanding, especially the advantages of welded pipe in the range of large-diameter group spacing are more obvious. In 2004, the output of API5L-B (L245) seamless line pipe was about 400,000 tons. The steel grade includes X42-70, A514 Gr E quenched and tempered steel, and the varieties include onshore line pipe and subsea line pipe.
Steel transportation because of the special material of A514 Gr E quenched and tempered steel steel, is a metal with "iron" as the main basic element, small volume and large weight, and easy to oxidize and rust when contacting with air and rain water, so there are many precautions in the transportation of steel. There are 11 proverbs for steel transportation: "evenly placed, moisture-proof and rust proof". Our company chooses the logistics aspect to be very rigorous, takes the customer's request as the standard, guarantees the steel product quality.
In 2018, one of our India customers visit Zhengzhou office building and work shop to discuss carbon steel Q235B grind plate technical request. They have strict surface and thickness tolerance, and they also request UT and MT for testing for Q235B grind plate. As a result, they purchase 179 tons as trial order for first cooperation. After using the gind plate, the India customer has good comment on our A514 Gr E quenched and tempered steel quality. Till now, we keep exporting around 100 tons per month as regularly.
Our company stocks a wide range of hot rolled carbon steel plate distributed globally from our service centers in the U.S., Canada, Mexico, U.K, France, Shanghai, and Singapore. Customers calling for A514 Gr E quenched and tempered steel A516 a lot of times are also trying to get their arms around forecast issues. As our customers continue to work on their forecasts, IRON & Steel has options to help you conduct structured forecast reviews and put inventory strategies in place to effectively manage any impact from forecast variability.
The company formulates clear service process and service standard. To do a good job in after-sales service, first of all, clear service process and service standards should be formulated to let employees know which procedures to perform and which service standards to abide by.
