It is very important for an enterprise to have a sound after-sales service system, which not only ensures the normal outflow and inflow of the company's products, but also improves the trust of the company's products in the hearts of customers. Our company has a special after-sales service team and good after-sales service reputation. In case of any problem in the use of our steel products A588 grade A heavy plate , whether quality problem or not, the after-sales service department will assist in solving the problem as soon as possible, and regularly consult and track the use of the steel products.
The carbon A588 grade A heavy plate content of the pipeline steel is required to be low, and the strength of the pipeline steel is ensured by increasing the manganese content and adding trace elements such as niobium, titanium, vanadium and molybdenum. For pipeline steel, in addition to the required strength and plasticity index, the requirement for toughness index is an outstanding feature, including the impact energy of pipeline steel plate, impact transition temperature and toughness index of welding heat affected zone and welding metal. In addition, there are requirements for strain aging, weldability, stress corrosion and other indicators.
Accept the inquiry from the owner of the goods and the inquiry by sea: master the port and price from the port of shipment to all continents and routes, and the port and price that the owner often needs to serve; the shipping schedule information of the main shipping companies; when necessary, ask the owner of the inquiry for some category information, such as the name of the goods, the level of danger, etc. (water hazard code).
In April 2018, our Philiphine customer purchased 1008 Tons API5 L Gr.B ERW&Q345B SMLS pipe A588 grade A heavy plate for offshore oildfield resources drilling project. This is a regular demand almost two month, and we has been cooperated more than three times, totally around 2100 tons steel pipe since 2015 year.
Our products have perfect after-sales system to protect the interests of customers. At the same time, we can according to A588 grade A heavy plate customer's requirements, processing requirements, cutting technical requirements, etc., to develop detailed solutions for customers, so as to make customers 100% satisfied. If you have any requirements and needs, please contact us in time.
The company conducts periodic and targeted training and guidance for after-sales service personnel. As the saying goes, "no one is perfect, no gold is red", to help after-sales service personnel improve service skills and correct service attitude. Carry out relevant technical training for after-sales service personnel, so that after-sales service practitioners have professional product knowledge.
