In line with the service concept of "honesty first, customer first" and the service tenet of "all for customer satisfaction", the company adopts the acceptance and response mode of combining manual and automatic, and accepts the diversified service demands of customer business consultation, complaint declaration, business acceptance, etc. through telephone, fax, e-mail, visit, letter, etc.
ASTM A588 heavy plate and so on medium and heavy plates are widely used in construction engineering, machinery manufacturing, container manufacturing, shipbuilding, bridge construction and so on fields. The surface quality problems of medium and heavy plates not only affect the appearance of the products, but also reduce the corrosion resistance, wear resistance, fatigue limit and other properties of the steel plate. Therefore, the medium and heavy plates manufacturers and users attach great importance to it. The surface quality of medium and heavy plate mainly refers to the surface smoothness, surface defects, etc., which is one of the main quality indexes of medium and heavy plates.
"Efficiency is benefit, time is money", the company is equipped with a high standard logistics team. After the products pass the factory inspection, they will coordinate the shipment as soon as possible according to customer requirements and schedules to hand over the booked steel materials to customers at the first time, to ensure no delay of customer's project progress, to strive for more project preparation time for customers.
In 2016. Our company offer 1200 tons API 5L GR.B hot rolled coil to Bangladesh——100 tons for 3.9*625mm, and 1100 tons for 7*683mm. It is one tender project, we get the tender at the end of 2015, and arrange the production in 2016. They required the tolerance of thickness is +0.1/-0.2mm, and width tolerance is +/-0.5mm, which is a very high requirement for coil tolerance, but our mill handling this very well. and our Q/C department witness all of the process.
Analyze the advantages and disadvantages of the products against the competitive ASTM A588 heavy plate products. Understand the industry situation and future trend. Understand the product brand positioning appeal point, focus on the crowd and development direction. Understand the layout of each market area, and form a big strategic layout view. Understand the basic operation and assessment standards of work responsibilities. Understand the situation of the cooperative customers.
The results of adopting two-level ASTM A588 heavy plate service system and implementing standardized management are mainly reflected in the formation of vigorous work style such as quick response and quick action. Our company's customer service center stipulates that employees must be accurate and quick in technical support and ASTM A588 heavy plate after-sales service. Through the formation of this fast, agile, vigorous style, to provide users with satisfactory service.
