In line with the service concept of "honesty first, customer first" and the service tenet of "all for customer satisfaction", the company adopts the acceptance and response mode of combining manual and automatic, and accepts the diversified service demands of customer business consultation, complaint declaration, business acceptance, etc. through telephone, fax, e-mail, visit, letter, etc.
Normal strength shipbuilding structural steel is divided into four grades: A, B, C, and D. The yield strength (not less than 235N/mm^2) of A588 grade B structural steel plate these four grades is the same as the tensile strength (400~520N/mm^2). However, the impact properties of steel plates at different temperatures are different.
Our ogistics department has a professioanl team to support the goods’ transportation and delivery time. Its responsibilities: make customs clearance documents, track products production process, and update shipping information for customers. The company will adhere to the mission of reflecting social values, take the scientific management system as the guarantee of daily operations, and provide continuous technological innovation to support its sustainable development.
The Seamless Pipe Q345D to Thailand. In November of 2015, Thailand OTTO group contacted with us from Internet. They are finding the trustable supplier of S355/2H seamless pipe for the cable car supporter. Due to the special using of the pipes, they are very careful and serious when choosing the supplier. After one months contact and discussion by email, they come to our company. We drive to the pipe mill for visit of 2 days. Through this visit, they are very confident with our production ability and products quality. Finally, they accept the grade we suggest Q345D. After back to office, they put the order of 1800 tons pipe to us directly.
Our company has strict quality control standards. If you want to visit our factory, you are welcome at any time! We produce a lot of steel products every month to export A588 grade B structural steel plate to all over the world. Because our customers are from all countries, they will order a large number of steel products from our company every month.
The 365 day service system is implemented, and the business, loading and delivery are handled as usual in holidays and festivals. Actively help users solve difficulties. When users encounter difficulties in handling business, they should actively coordinate with the external solution; if they need to solve the problems internally, they should solve them in a timely manner without prevarication and wrangling. In line with the A588 grade B structural steel plate principle of "fairness, justice and timeliness", coordinate with relevant departments and deal with all kinds of objections in a timely manner.
